How To Safely And Legally Remove Problematic Customers From A Venue

As a door supervisor, you may encounter problematic customers who cause trouble, disrupt the peace, or pose a threat to the safety of others. How do you deal with them effectively and professionally?

How do you ensure you follow the law and not violate their rights? These are some questions you will learn to answer in this blog post.

Using proven conflict management tactics, we will show you how to safely and legally remove problematic customers from a venue.

You will also discover the benefits of taking a Level 2 Door Supervision Course to enhance your skills and knowledge in this area. By the end of this post, you will be ready to handle any situation confidently and competently.

Safely And Legally Remove Problematic Customers From A Venue!

Here are some tips on safely and legally removing problematic customers from a venue:

  1. Assess the situation: The first step is to assess the situation and determine whether the customer is actually being problematic. Is the customer simply being noisy or disruptive, or are they causing a physical threat to themselves or others? If the customer is being noisy or disruptive, you can de-escalate the situation by talking to them calmly and explaining the venue’s rules. However, if the customer is causing a physical threat, you must take more serious action.
  2. Call for backup: If the customer is physically threatening, you should call for backup from other security personnel or the police. It is important to have backup in case the situation escalates.
  3. Use verbal de-escalation techniques: Once you have a backup, you can try to de-escalate the situation using verbal techniques. This could involve talking to the customer calmly and explaining why they need to leave or offering them a way to calm down, such as a drink of water or a place to sit down.
  4. Physically remove the customer: If the customer is not responding to verbal de-escalation techniques, you may need to remove them from the venue physically. This should only be done as a last resort and should only be done by trained security personnel.
  5. Document the incident: Once the customer has been removed, it is important to document it. This could involve writing a report or taking photographs. Documentation will help you protect yourself if the customer makes a complaint.

It is important to remember that every situation is different, and there is no one-size-fits-all approach to removing problematic customers from a venue.

The best approach will vary depending on the specific circumstances. However, by following these tips, you can help ensure you remove problematic customers safely and legally.

Here are some additional things to remember when removing problematic customers from a venue:

  • Always respect the customer, even if they are disrespectful to you.
  • Do not use excessive force.
  • Do not discriminate against customers based on race, sex, disability, religion, or sexual orientation.
  • You should seek medical attention if the customer is injured during the removal process.

By following these tips, you can help to ensure that you remove problematic customers from a venue safely and legally.

Our Final Thoughts

Leadership and instruction are both provided by BS Security. The steps involved in the registration procedure are simple. There is a “Book Now” option available on our website.

You get to choose the next phase, and we will help and explain everything to you. If you have any questions, you may contact us at the following numbers: 02089650955 or 02084230169. You can access the Courses part of by clicking the provided link.

Make the most of this opportunity to further your education. Please do not hesitate to contact us as soon as possible if you require assistance with a project.

Unlock Your Potential: Secure Your Spot in Our Course Today!

Explore Further: Get in Touch for Course Details!

Cancellation, Refund and Reschedule Policy:

If you need to cancel or amend a confirmed booking, cancellation/amendment charges may incur.

Rescheduling your course

If you are unable to attend on the scheduled course date reserved, you must notify us within 24 hours of booking. Once you do, we will reschedule the course date with you for a course date within the next 6 months, at the same location, subject to availability. There will be a fee of £99.99 for a new date.
A reschedule request must be sent to us by email 96 hours before the start of the course. We only allow a maximum of 1 reschedules per booking.
If you do not reschedule your course before it starts or fail to attend the course you have booked, regardless of reason you will be required to pay for a new booking if you wish to take the course in the future. And will not be entitled to any refunds

Insufficient ID brought to the course:

It is a requirement by the regulator to have ID on you at all times during your training. If you do not bring the required IDs to your course, you will need to be rescheduled onto another course and you will be charged a £99.99 rescheduling fee.
If you are going to be late to the course, you must contact us. If you are going to be unreasonably late to the course, you will have to be rescheduled onto another course. You will be charged a £99.99 rescheduling fee for this.

Cancelling your course:

Our courses are non-refundable 24 hours after booking. You can receive a full refund if you inform us within 24 hours of booking of your intention to cancel, and you will be refunded the amount paid for the course. Courses cancelled after 24 hours of booking will not be eligible for any refund.
If you have paid a deposit and fail to notify of non-attendance, you are not eligible for a reschedule or refund. Then you will not receive a reimbursement of your deposit and the remaining payment will be due.
In the event of non-attendance where payment has been received, you will not be eligible for a refund.
Any discounted / promotional course you booked will not entitled for any refund.
If you have to cancel your course due to a medical reason, we would require evidence i.e: Doctor’s letter. A handling and administration fee of £99.99 would be charged or deducted from your order amount when you require a refund due to a medical reason.

Course cancellation by us:

If we cancel a course, you are eligible for a full refund for the cancelled course. However, if we offer same the course on the same date on another venue which is reasonable distance, you will not be able to get any refund for the course but you may be eligible for a concession.
If we conduct an Initial assessment, and you are unable to pass it, you will be given a refund. However an administrative fee of £99.99 will be deducted from your course fee paid..

Re-sit exam for the Security related course only:

You must attend the resit session you book. If you fail to attend the session on time, you will lose any resit fees paid.
If a customer cannot attend a booked resit then they need to inform us at least 96 hours before the resit – resit cancellation fee is £50.00 but you must resist the exam within 12 weeks.