What Conflict Management Tactics Are Taught During The Level 2 Door Supervision Course

Conflict management is a vital skill for anyone who works in the security industry. It can help you to prevent, reduce, and resolve disputes that may arise in your job.

But how do you learn the best practices and techniques for dealing with conflict effectively? One way is to enroll in a Level 2 Door Supervision Course.

This course will teach you the essential conflict management tactics you need to know as a door supervisor. You will learn to assess situations, communicate clearly, defuse tension, and handle aggression.

By the end of this course, you will be able to perform your role confidently and professionally. This blog post will explore what conflict management tactics are taught during the Level 2 Door Supervision Course and why they are important for your career.

Conflict Management Tactics Are Taught During The Level 2 Door Supervision Course!

The Level 2 Door Supervision course teaches a variety of conflict management tactics, including:

  • De-escalation involves verbal and non-verbal communication to calm a situation and prevent it from escalating.
  • Active listening involves paying attention to what the other person is saying and trying to understand their point of view.
  • Problem-solving involves working with the other person to find a solution acceptable to both parties.
  • Assertiveness: This involves standing up for yourself without being aggressive.
  • Boundary setting: This involves making it clear to the other person what you are willing and not to do.
  • Calm body language: This involves maintaining a calm and relaxed posture, even when the situation is tense.
  • Positive communication involves using clear and concise language and avoiding accusatory or blaming language.
  • Empathy involves trying to understand the other person’s feelings, even if you disagree with them.

The specific conflict management tactics that are taught in the Level 2 Door Supervision course may vary depending on the training provider. However, all training providers will teach the importance of de-escalation and active listening.

Door supervisors need to be able to manage conflict effectively in order to maintain order and safety in the venues they work in. The conflict management tactics they learn in the Level 2 Door Supervision course will help them to do this.

Here are some additional tips for managing conflict as a door supervisor:

  • Stay calm and collected.
  • Don’t take things personally.
  • Be respectful of the other person.
  • Focus on the problem, not the person.
  • Be willing to compromise.
  • Walk away if necessary.

By following these tips, door supervisors can help to de-escalate conflicts and keep people safe.

Our Final Remarks

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Cancellation, Refund and Reschedule Policy:

If you need to cancel or amend a confirmed booking, cancellation/amendment charges may incur.

Rescheduling your course

If you are unable to attend on the scheduled course date reserved, you must notify us within 24 hours of booking. Once you do, we will reschedule the course date with you for a course date within the next 6 months, at the same location, subject to availability. There will be a fee of £99.99 for a new date.
A reschedule request must be sent to us by email 96 hours before the start of the course. We only allow a maximum of 1 reschedules per booking.
If you do not reschedule your course before it starts or fail to attend the course you have booked, regardless of reason you will be required to pay for a new booking if you wish to take the course in the future. And will not be entitled to any refunds

Insufficient ID brought to the course:

It is a requirement by the regulator to have ID on you at all times during your training. If you do not bring the required IDs to your course, you will need to be rescheduled onto another course and you will be charged a £99.99 rescheduling fee.
If you are going to be late to the course, you must contact us. If you are going to be unreasonably late to the course, you will have to be rescheduled onto another course. You will be charged a £99.99 rescheduling fee for this.

Cancelling your course:

Our courses are non-refundable 24 hours after booking. You can receive a full refund if you inform us within 24 hours of booking of your intention to cancel, and you will be refunded the amount paid for the course. Courses cancelled after 24 hours of booking will not be eligible for any refund.
If you have paid a deposit and fail to notify of non-attendance, you are not eligible for a reschedule or refund. Then you will not receive a reimbursement of your deposit and the remaining payment will be due.
In the event of non-attendance where payment has been received, you will not be eligible for a refund.
Any discounted / promotional course you booked will not entitled for any refund.
If you have to cancel your course due to a medical reason, we would require evidence i.e: Doctor’s letter. A handling and administration fee of £99.99 would be charged or deducted from your order amount when you require a refund due to a medical reason.

Course cancellation by us:

If we cancel a course, you are eligible for a full refund for the cancelled course. However, if we offer same the course on the same date on another venue which is reasonable distance, you will not be able to get any refund for the course but you may be eligible for a concession.
If we conduct an Initial assessment, and you are unable to pass it, you will be given a refund. However an administrative fee of £99.99 will be deducted from your course fee paid..

Re-sit exam for the Security related course only:

You must attend the resit session you book. If you fail to attend the session on time, you will lose any resit fees paid.
If a customer cannot attend a booked resit then they need to inform us at least 96 hours before the resit – resit cancellation fee is £50.00 but you must resist the exam within 12 weeks.