We are a security super-company with resources and expertise that span all asset protection specialties. By establishing highly efficient lines of communication and investing in leading edge technology, BS Security has developed the most responsive customer service programs in the industry.

Through a combination of outstanding people, ongoing training, advanced technology, and an absolute passion for customer service excellence, BS Security has been able to deliver total customer satisfaction to our valued client.

BS security services established since 2009 are filling UK security market demands through direct supply to companies and subcontracting to Reputable Companies. Customer satisfaction is one of our common goals. Every year we spend lots of revenue in providing in-house staff training to achieve better services. All our security guards are fully SIA trained and Licensed.
We provide varieties of security services which include: static guarding, retail security, cooperate security, emergency security, Door security, and CCTV Operator with great public space surveillance expertise; normally we recruit the best and most talented students from our training centre.

Our mission

BS Security’s mission is to provide our clients with the finest security services and products available in the marketplace. Through our extensive complement of high quality products and services, we will enable our clients to run their operations with minimal effort and concern for their safety and security. We will provide the very best in quality which, in no uncertain terms, means investing heavily into the selection, training, support, supervision, and personal development of our people.

We will develop the most responsive customer service programs in the industry by creating strong lines of communication and by investing in leading edge technology that adds value to our customers.

We will make a very strong commitment to our people, as they are ultimately responsible for our success. We seek to create and maintain an environment where every employee is rewarded according to their contribution to the success of our collective efforts. We will further reward our people with job satisfaction, recognition, advancement opportunities, leading-edge employee benefits, and bonus incentive programs.
BS Security is introducing a new innovation and working practices within the security business. Our working pattern and management systems are completely different from other security service providers in the United Kingdom. BS Security has an excellent reputation in the security industry and within the next five years our aim is to provide world wide security solution especially Fareast, and Middle East.

Cancellation, Refund and Reschedule Policy:

If you need to cancel or amend a confirmed booking, cancellation/amendment charges may incur.

Rescheduling your course

If you are unable to attend on the scheduled course date reserved, you must notify us within 24 hours of booking. Once you do, we will reschedule the course date with you for a course date within the next 6 months, at the same location, subject to availability. There will be a fee of £99.99 for a new date.
A reschedule request must be sent to us by email 96 hours before the start of the course. We only allow a maximum of 1 reschedules per booking.
If you do not reschedule your course before it starts or fail to attend the course you have booked, regardless of reason you will be required to pay for a new booking if you wish to take the course in the future. And will not be entitled to any refunds

Insufficient ID brought to the course:

It is a requirement by the regulator to have ID on you at all times during your training. If you do not bring the required IDs to your course, you will need to be rescheduled onto another course and you will be charged a £99.99 rescheduling fee.
If you are going to be late to the course, you must contact us. If you are going to be unreasonably late to the course, you will have to be rescheduled onto another course. You will be charged a £99.99 rescheduling fee for this.

Cancelling your course:

Our courses are non-refundable 24 hours after booking. You can receive a full refund if you inform us within 24 hours of booking of your intention to cancel, and you will be refunded the amount paid for the course. Courses cancelled after 24 hours of booking will not be eligible for any refund.
If you have paid a deposit and fail to notify of non-attendance, you are not eligible for a reschedule or refund. Then you will not receive a reimbursement of your deposit and the remaining payment will be due.
In the event of non-attendance where payment has been received, you will not be eligible for a refund.
Any discounted / promotional course you booked will not entitled for any refund.
If you have to cancel your course due to a medical reason, we would require evidence i.e: Doctor’s letter. A handling and administration fee of £99.99 would be charged or deducted from your order amount when you require a refund due to a medical reason.

Course cancellation by us:

If we cancel a course, you are eligible for a full refund for the cancelled course. However, if we offer same the course on the same date on another venue which is reasonable distance, you will not be able to get any refund for the course but you may be eligible for a concession.
If we conduct an Initial assessment, and you are unable to pass it, you will be given a refund. However an administrative fee of £99.99 will be deducted from your course fee paid..

Re-sit exam for the Security related course only:

You must attend the resit session you book. If you fail to attend the session on time, you will lose any resit fees paid.
If a customer cannot attend a booked resit then they need to inform us at least 96 hours before the resit – resit cancellation fee is £50.00 but you must resist the exam within 12 weeks.